The expected delivery time is shown on each product page. It varies by manufacturer, model and selected options. If that estimate changes after you order, we will contact you as soon as we receive the update.
The supplier or delivery team will normally contact you before delivery to agree or confirm a suitable date. Please keep the telephone number and email address on your order up to date.
Delivery is included for most UK mainland addresses unless the product page or checkout states otherwise. Some manufacturers apply extra charges or restrictions to Northern Ireland, islands, remote Scottish areas and other outlying postcodes. Any charge known to us will be shown before you complete your order.
If you are unsure whether your postcode is covered, call 0800 368 8590 before ordering.
Summerhouses can arrive as long, heavy panels or large packaged sections. Delivery methods differ by supplier and may be kerbside, driveway or another safe unloading point. Delivery does not automatically include carrying panels through a house or to the prepared base.
Before ordering, check gate widths, alleyways, tight turns, steps, parked vehicles, low branches and overhead cables. Tell us about restricted access as early as possible so that we can check the supplier's requirements.
Inspect the delivery as soon as practical and retain all packaging. If anything is damaged or missing, reply to your order confirmation or email [email protected] with your order number and clear photographs. We will work with the supplier to put it right.
Delivery dates are estimates rather than guaranteed appointments. Weather, manufacturing and transport problems can occasionally cause delays. Contact us promptly if your order has not arrived when expected and we will investigate.